Refund policy

Above all, we want our customers to be happy with their purchase. Even better, we hope you are stunned. We hope you are excited every time you look at that table or cabinet, and notice something new like a particular grain pattern placement, joinery detail or clever construction component. We guarantee that you will be satisfied.  As each piece of our furniture is handmade to order, individually and often customized, we do not accept any returns, refunds or cancellations.  If you are not completely satisfied by the furniture that you receive please do not hesitate to let us know and we will all work together to create a solution to resolve any concerns or complaint.  Our business is small.  It is two people, husband and wife, Peyton and Tamara.  It is very important to us personally that all of our customers are 100% happy.  We are committed to making that happen.

We build it well and serve our customers well. If any of our furniture breaks or fails during the lifetime of the original purchaser, and as long as there are no signs of abuse or misuse, we will repair or replace it at no charge. If a failure occurs in the first five years of service, we will pay all shipping charges to have the furniture picked up and returned. If a failure occurs after five years of service, but before ten, the purchaser and we will share the shipping charges, one half each. If a failure occurs after ten years of service, the purchaser will pay the shipping charges.

For us, it's not just about getting this table or that cabinet sold. We are working to create relationship. We want to be the people you call for the next 30 years when you need a new piece of furniture.  We want to build that relationship and that connection. We are true to our word. We are honest, hardworking people who share a respect for the beauty held within the trunk of a tree, who love the challenge of discovering all that tree can become and who desire to share their art with the world.

Thank you for ordering from Mokuzai Furniture.